New Features
Order Success Tracking Web Page Revamp
Enhance the post-purchase experience for your valued customers by providing a streamlined tracking experience. Merchants can now notify customers with an order tracking link as soon as their order is placed. Through the web page, customers can easily monitor the progress of their order, from processing to packaging, shipping, and delivery.Â
Order Status Updates
A comprehensive view of the order including the order number, payment procedure chosen, and a breakdown of items purchased will be displayed on the webpage.
Estimated Delivery Time
We understand the importance of timely delivery. Therefore, with this update, the web page will prominently display the estimated delivery time for each order.
Relevant Notifications
Any relevant updates regarding the order, such as delays or changes in delivery schedules, will be promptly communicated on the web page.
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Branch Level Bulk QR Code Generation
Our feature now supports the convenient printing of QR codes in bulk for Dine-In services. With just a few clicks, restaurants or supermarkets can generate and print QR codes for each table, making it effortless to implement contactless ordering.
Data-driven insights
Gain valuable insights into customer preferences. Like popular dishes and order patterns through Blink’s digital ordering system. Leverage this data to make informed decisions, optimize menu offerings and personalize dining experiences for your customers.
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Captcha for Login & Registration on Website
We are excited to announce the implementation of CAPTCHA for our login and registration processes. This new feature enhances the security of your web platform, safeguarding user accounts from automated bots and unauthorized access.Â
Blink’s CAPTCHA integration and API protection measures are designed to uphold user privacy, preventing unauthorized access and fake registrations/sign-ups on the website. Along with safeguarding sensitive information to streamline the ordering process.
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Separate Branch Timings for Dine-In, Pick-up & Delivery
Restaurants can now define distinct operational hours for Dine-In, Pick-Up, and Delivery services at each branch location. This flexibility enables restaurants/ supermarkets to align their service timings with the specific needs and preferences of their customers, ensuring a seamless and convenient experience.
Improved Service Planning
With separate branch timings for each service type, restaurants/supermarkets can effectively plan and allocate resources accordingly. Optimize staffing levels, in-stock resources and streamline operations, minimizing wait times for customers and enhancing overall service efficiency.
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New Updates
Call-In Orders Revamp
Customer Order History
Merchants can now view repeat customer order history for the Call-In Orders of their customers. This data provides valuable insights for restaurants. By analyzing ordering patterns, popular items, and customer preferences, restaurants can make better data-driven decisions, and optimize their offerings and overall customer experience.Â
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Customer User Experience
Another update added to the Call-In orders is that users can select city, area, and order type, and the branch will get selected automatically. This aims to streamline the process of placing orders over the phone, ensuring a seamless and convenient experience for customers who prefer this ordering method.
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Live Orders Custom Operational Timings
Enhance your restaurant’s flexibility and gain control over the order fulfillment processes with this new feature. Â
Customized Operation Hours
Restaurants/Supermarkets now have the ability to define their own operational hours for live orders, beyond the traditional 12:00 am –Â 11:59 pm time slots. This will help you align their order processing with unique operational needs, ensuring efficient order management and timely deliveries.
Increased Flexibility
With the ability to set custom operational hours, restaurants/supermarkets can accommodate variations in their schedules, such as extended business hours, specific time slots for order pickups or deliveries, or even limited availability on certain days. This flexibility allows you to adapt to changing demands and optimize your operational efficiency.
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Bulk Discounts on Sub-Sub Category
Blink’s platform now supports the application of bulk discount pricing on the sub-sub category level. Supermarkets can create targeted promotions that resonate with their customers. By identifying popular orders or seasonal products within a sub-sub-category, they can incentivize customers to make larger purchases and increase sales volume.
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New Integrations
Paymob – Payment Gateway
