New Features

Order Reviews Notification on Merchant Console

Customer reviews are critical for merchants to understand user feedback and improve their service quality. This new feature ensures merchants never miss a review.

• Key Features:
  • A daily badge counter displays the number of new order reviews on the merchant console.
• Benefits:
  • Customer Engagement: Encourages prompt responses, improving customer relationships.
  • Service Quality: Allows merchants to address concerns quickly, ensuring better customer experiences.

New Reports Added in Merchant Console

Merchants now have access to detailed reporting tools for better performance tracking and operational planning.

• Key Features:
  • Reports include Promo List Download, Items Quantity Sold, Daily Summary (with rejected orders count), and Order Trend Dashboard (Excel export supported).
• Benefits:
  • Actionable Insights: Helps merchants track sales and promotional success.
  • Operational Efficiency: Simplifies business analysis with comprehensive reporting tools.

New Time Bands Dashboard for Rider Portal

This feature categorizes completed orders into predefined time bands, providing a clear view of service efficiency.

• Benefits:
  • Performance Monitoring: Tracks service timelines to identify bottlenecks.
  • Customer Experience: Ensures faster delivery times, enhancing satisfaction.

Show on Map Button

A new map view on the Order Detail Page simplifies the process of locating rider locations.

• Key Features:
  • Added “Show on Map” button on the Order Detail Page.
• Benefits:
  • Convenience Boost: Helps customers locate their order is from the order detail page, instead of having to track the order separately 

Submit Order Review Later

Allowing users to submit order reviews later increases the chances of receiving meaningful feedback.

• Benefits:
  • Convenient Feedback: Users can provide thoughtful reviews when convenient.
  • Better Engagement: Encourages more customers to leave feedback.

Delivery ETAs in Area Listings

Delivery ETAs now appear in the area listings, providing transparency and setting expectations for customers.

• Benefits:
  • Transparency: Keeps customers informed of delivery expectations.
  • Trust Building: Improves customer confidence in delivery timelines.

WhatsApp Support Button

A dedicated WhatsApp button in the Hamburger Menu offers customers an easy way to get support.

• Benefits:
  • Seamless Communication: Enables instant access to support.
  • Customer Satisfaction: Provides a convenient support channel for faster issue resolution.

Time-Bound Geofencing

Geofences can now be configured, allowing businesses to operate more precisely.

• Key Features:
  • Geofences can now be restricted with specific timings and areas.
• Benefits:
  • Operational Control: Ensures geofence usage aligns with business hours.
  • Security Enhancement: Prevents misuse of geofencing, safeguarding operations.

Hyperlinks for App/Web Banners

Make your promotional banners interactive with clickable hyperlinks, guiding users to targeted destinations.

• Key Features:
  • Available for both internal and external links
• Benefits:
  • Customer Engagement: Makes promotional content more interactive and engaging.
  • Conversion Optimization: Directs users to relevant pages, improving conversion rates.

Enhanced Merchant Console Order Detail View

This update adds more control and insights for merchants managing orders through the console.

• Key Features:
  1. Blacklisting shortcuts added.
  2. “Delivery By” details now displayed directly in the Order Detail View.
• Benefits:
  1. Time Savings: Streamlines order management.
  2. Improved Decision-Making: Provides quick access to critical order details.

Payment Gateway Integrations

To enhance payment options, new gateways have been integrated, including Alfalah MPGS, Easypaisa V2.0, and JazzCash V2.0.

• Benefits:
  • Payment Flexibility: Offers customers more payment choices.
  • Increased Transaction Success: Ensures smoother transactions with updated integrations.