New Features

Image Support in Order Reviews

Customers can now upload images when submitting order reviews, allowing for more detailed feedback and visual proof of their experience.

• Key Features:
  • Customers can attach images to reviews for better issue reporting.
• Benefits:
  • Enhanced Review Credibility: Ensures reviews are more trustworthy with visual evidence.
  • Clear Merchant Insights: Provides businesses with better understanding of customer issues.

Upsell Items Now in Grocery Themes

The Upsell Items feature is now available in Grocery Themes, enabling supermarkets to suggest complementary products during checkout.

• Key Features:
  • Customers receive relevant add-on recommendations.
• Benefits:
  • Increased Order Value: Encourages customers to buy additional items.
  • Enhanced Shopping Experience: Provides relevant product suggestions to customers.

Review Text Mandatory for Ratings Below 3 Stars

To ensure valuable feedback, customers giving a rating below 3 stars must provide a written review.

• Benefits:
  • Improved Feedback Quality: Helps businesses understand customer concerns better.
  • Encourages Thoughtful Reviews: Promotes detailed and constructive criticism.

Bulk Sub-Option Updates via Excel

Merchants can now update sub-options in bulk using Excel uploads.

• Key Features:
  • Enables bulk edits for product sub-options.
• Benefits:
  • Time-Saving Efficiency: Reduces manual work for large updates.
  • Streamlined Product Management: Ensures easier handling of menu changes.

“Pending First” Status Sorting in Live Orders

Merchants can now sort orders by “Pending” status in the Live Order Window for better order management.

• Key Features:
  • Orders with pending status appear first.
  • Sorting preference is saved for future sessions.
• Benefits:
  • Faster Order Processing: Ensures unfulfilled orders get prioritized.
  • Improved Workflow Efficiency: Helps merchants focus on pending tasks first.

Percentage Discount Promo Code on Actual Subtotal

Percentage-based promo codes now apply to the actual subtotal before any existing discounts.

• Benefits:
  • Fairer Discount Application: Ensures discounts are calculated on actual spend.
  • Better Customer Savings: Encourages customers to avail more discounts.

Branch-wise Item Toggle – Auto Enable Based on Hours

Merchants can now set items to auto-enable at specific hours for each branch.

• Key Features:
  • Items activate based on set hours.
  • Custom scheduling options available per branch.
• Benefits:
  • Optimized Inventory Availability: Ensures time-sensitive menu items are available as needed.
  • Better Operational Control: Automates item availability without manual adjustments.

 Item Detail Pop-Up on Web Now Includes Shareable URLs

The Item Detail Pop-Up now features shareable URLs, allowing merchants to promote specific products easily.

• Benefits:
  • Enhanced Marketing Reach: Enables easy product sharing.
  • Increased Customer Engagement: Encourages direct visits to product pages.

New Rider App – Live UAT in Progress!

The Rider App is currently undergoing live user acceptance testing.

• Key Features:
  • Improved user experience for riders.
  • Enhanced tracking for delivery status updates.
• Benefits:
  • Seamless Order Fulfillment: Enhances order delivery process.
  • Better Delivery Tracking: Allows merchants to monitor deliveries more efficiently.